SEATING MAP

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REFUND POLICY

*RAIN OR SHINE, NO REFUND

  • All shows are rain or shine

  • All shows are all-ages unless otherwise noted. Generally for concerts and special events, guests two years of age and older are required to have a ticket for entry.

  • Valid ID is either a current, government issued ID (e.g. driver’s license, passport, military ID) OR a copy of your birth certificate, driver’s permit, combined with a photo ID (e.g. school ID, gym membership)

  • Tickets are required for all ages. No lap-sitting allowed. There is no exit and re-entry into the venue.

Large backpacks, suitcases, beach bags and equipment bags are prohibited.

Alternative accommodations for screening will be provided to those who need it

Guests who refuse screening will be denied entry​

For the safety and security of our guests, the following items are NOT Permitted into the facility:
Management reserves the right to handle each occurrence on a case-by-case basis.
Prohibited items can be show specific, please contact the venue within a week of the show with any questions.

  • No large bags, large backpacks, suitcases, beach bags, equipment bags, hard case containers etc.

  • No outside alcohol 

  • No outside food/beverages

  • No metal water bottles / flasks

  • No cans

  • No coolers

  • No weapons (i.e. knives, pepper spray, stun-guns, any concealed weapons, firearms, etc.)

  • No Laser pointers/pens

  • No Pucks, balls, or other missile-like objects

  • No Air horns/whistles

  • No signs / signs attached to a stick or pole

  • No Large Umbrellas

  • No lawn chairs 

  • No Strollers or wagons

  • No Tarps / Large Blankets

  • No Drones

  • No Illegal Drugs

  • No Chemicals

  • No Animals (except service animals)

  • No Fireworks, smoke bombs, etc.

  • No Skateboards, roller blades, roller skates, roller shoes, etc.

  • No Unapproved pamphlets, handouts, advertisements, etc.

  • No Selfie Sticks

All guests entering Outlaw Square are subject to search by metal detecting hand wands or hoods and/or pat downs. Additionally, all small bags, briefcases, and purses are subject to search at venue entrances.

Any guests involved in a physical or verbal altercation are subject to ejection without refund and arrest.

 

      These items ARE Permitted into the facility:

  • One factory sealed water bottle (24oz. or under) per person IS allowed in the venue

  • Empty plastic water bottles are allowed in the venue  

  • Umbrellas that fold to the size of your forearm are allowed in

  • Any rain gear (i.e., rain coats, rain jackets, etc.) is allowed in

  • Wheelchairs, Walkers, and Canes used for disabilities are allowed in to the venue

  • Small factory sealed food items pertaining to food allergies are allowed in to the venue

  • Purses, small purse sized back packs, small bags are allowed into the venue

Alcoholic Beverage Policies 

Oswald Entertainment Group, Outlaw Square and our partners strongly encourage responsible consumption of alcoholic beverages. A summary of alcohol policies is listed below:

  • You must have legal proof of age and be over 21 years of age to consume alcohol.  

  • Any guest who is intoxicated before entering Outlaw Square may be denied entry to the facility without refund. Any guest found intoxicated within Outlaw Square or causing a disturbance as determined by management, will be asked to leave the facility without refund and may be subject to further consequences.

  • Outlaw Square does not allow alcohol to leave the venue.

  • There will be a limit of two alcoholic beverages sold to each guest, per purchase.

  • To encourage responsible drinking, Outlaw Square, Oswald Entertainment Group & Hickok's participate in the Designated Driver program. The Designated Driver program promotes responsible consumption of alcoholic beverages.

  • Outlaw Square management reserves the right to eject without refund and/or cite any individuals under the age of 21 who illegally purchase, possess, or consume alcohol or are visibly intoxicated.

  • Individuals providing alcohol to those under 21 will also be ejected without refund and subject to citation.

  • The cutoff time for alcohol sales varies by event. Alcohol cutoff times are subject to change.

  • Guests found with alcohol brought from outside the facility may be ejected without refund.

Smoking Policies 

  • Smoking. vaping & chewing tobacco are NOT permitted in seated areas within Outlaw Square or in GA areas within Outlaw Square and only allowed on the sidewalk along Deadwood St. or Deadwood St itself designated areas. Smoking is allowed on the Outlaw Deck, Franklin Veranda and Hickok's side of Deadwood St.

  • Any guests smoking in a non-designated area will be subject to ejection without refund.

  • Oswald Entertainment Group & Outlaw Square is unable to verify or guarantee the authenticity of tickets that were not purchased directly through an authorized sales channel (i.e. Etix, Black Hills Central Reservations or Hickok's box office.) For this reason, we do not recommend purchasing tickets from third-party resellers. If a ticket is purchased through a third-party reseller, Oswald Entertainment Group & Outlaw Square is not responsible for any fraudulent activity and will not honor invalid tickets.  

  • Outlaw Square re-entry is NOT permitted except in designated emergencies and severe weather conditions.

  • Any and all information listed herein is subject to change without notice.

TERMS & CONDITIONS

Welcome! The following are the terms of use ("Terms") that govern your use of Deadwood Live! sites and mobile applications—including without limitation Deadwoodlive.com--( collectively, the "Site"), and your purchase, possession, or use of any DeadwoodLive tickets, products, or services.

Our Privacy PolicyPurchase Policy, and any other policies, rules or guidelines that may be applicable to particular offers or features on the Site are also incorporated into these Terms. By visiting or using the Site, you expressly agree to these Terms, as updated from time to time.

Please note that while some of the events listed on the Site may appeal to children, the Site is not targeted at children under the age of 13, and they are not permitted to use the Site. We strongly encourage all parents and guardians to monitor the Internet use by their children. If you use the Site, you affirm you are at least 13 years old.

NOTICE REGARDING FUTURE CHANGES TO TERMS:

We may make changes to these Terms at any time. Any changes we make will be effective immediately when we post a revised version of these Terms on the Site. The "Last Updated" date above will tell you when these Terms were last revised. By continuing to use this Site after that date, you agree to the changes.

NOTICE REGARDING ARBITRATION AND CLASS ACTION WAIVER:

These Terms contain an arbitration agreement and class action waiver, whereby you agree that any dispute or claim relating in any way to your use of the Site, or to products or services sold, distributed, issued, or serviced by us or through us, will be resolved by binding, individual arbitration, rather than in court, and you waive your right to participate in a class action lawsuit or class-wide arbitration. 

COVID-19 WARNING:

An inherent risk of exposure to COVID-19 exists in any place where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. You assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting a communicable disease or illness—including, without limitation, exposure to COVID-19 or any other bacteria, virus, or other pathogen capable of causing a communicable disease or illness, whether that exposure occurs before, during, or after the event, and regardless of how caused or contracted—and you hereby waive any and all claims and potential claims against DeadwoodLive, and the Event Organizer Oswald Entertainment Group—and against any companies affiliated with DeadwoodLive or the Event Organizer—relating to such risks, hazards, and dangers.

Purchase/ Shipping Policy

At DeadwoodLive, we strive to make your ticket purchasing experience as easy and convenient as possible. Please take a moment to review this purchase policy which governs purchases made on our Site, our Terms which govern your use of our Site, and our privacy policy. If you have any questions, please contact us.

DeadwwodLive is an Internet-based, print-at-home ticketing service. We are hired by our clients to sell THEIR tickets. If you are not satisfied with any aspect of your event experience BESIDES the purchasing process, you must speak to a representative of the event venue at the box office before the event has concluded. Policies set forth by our clients do not allow us to exchange or refund tickets once an event has taken place for any reason.

Methods of Payment

Etix accepts VISA, Mastercard, Discover, and American Express credit or debit cards for your purchases. At the discretion of the venue or event promoter, however, all of these options may not be available for certain events.

Pricing and Availability

Throughout the duration an event is on sale on our Site, the DeadwoodLive software will select the best possible seat location at that time, as determined by our clients. DeadwoodLive does not determine which seats are better than others. The venue where the event takes place decides in which order seats will sell. By utilizing the Internet, all of DeadwoodLive’ distribution points access the same ticketing system and inventory; therefore, tickets for popular events with a high demand may sell quickly. Occasionally, additional tickets may be available prior to the event or added to an event as it is selling. DeadwoodLive does not control this inventory or its availability.

Order Confirmations

After submitting payment information, if for whatever reason you do not receive an order confirmation through a page on our Site or a confirmation e-mail or you are experiencing an error message, it is your responsibility to confirm with DeadwoodLive customer service whether your order has been processed. DeadwoodLive will not be responsible for losses (monetary or otherwise) if you assume that an order was placed because you failed to receive confirmation.

Convenience Charges

A convenience fee (service charge) is assessed for each ticket purchased for the ease of purchasing tickets remotely. Delivery fees may also apply.

Ticket Limits

When purchasing tickets through DaedwoodLive, you are limited to a maximum number of tickets for each event per purchase. This ticket limit is clearly identified on the event page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. We reserve the right to cancel any or all orders and tickets if you exceed the posted limits, including orders associated with the same name, e-mail address, billing address, credit card number or other information.

Cancelled or Postponed Events

All ticketed events are to be held regardless of weather conditions. Sometimes weather or other outside considerations make the performance impossible to complete. In such instances, the event venue or the event promoter are charged with making the final determination of cancellation and refund availability. DaedwoodLive will issue refunds ONLY if an event is canceled in its entirety. Refunds for rescheduled events will be provided only with the venue’s or promoter’s approval. If an event is canceled and not rescheduled, refunds will automatically be applied to the credit card used by the customer at the time of purchase. In such instances, refunds will generally appear on your next account statement depending on your billing cycle. Refunds for canceled performances include the ticket price and the per ticket convenience charge(s), but do not include the per order handling charge if any fees are collected for a chosen delivery option.

Opening Acts

Opening acts or guests may sometimes tour with headlining performers. DeadwoodLive is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancelation at any time without notice. No refund will be given if an opening act is changed or canceled unless the venue or promoter approves it.

Refunds and Exchanges

Before purchasing tickets, it is your responsibility to carefully review your seat location, event, and performance date. Policies set forth by our clients may prohibit DeadwoodLive from issuing exchanges or refunds after a ticket has been purchased.

Information Verification

For processing orders, DeadwoodLive requires verification of the billing information, including the billing address. Submitting incorrect billing information may cause delayed processing and delivery. DeadwoodLive may attempt to contact you regarding problems verifying your information. If DeadwoodLive has reason to believe your purchase is fraudulent or otherwise in violation of our Terms, we may cancel your order.

Unlawful Resale

Tickets unlawfully resold or attempted to be resold, counterfeit or copied tickets may be seized and canceled without compensation. DeadwoodLive has the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. DeadwoodLive allows the customer to reprint tickets for THE CONSUMER’S USE ONLY. The unique two-dimensional bar code printed on all tickets will allow ONLY ONE ticket, the first ticket, to enter the event. You agree not to sell, reproduce for sale, alter, or counterfeit the ticket for any reason, and assume all financial liability for the copying of the user’s unique, bar-coded ticket. DeadwoodLive does not guarantee the form in which you will receive your tickets. Tickets may be re-issued via a different channel when requested by the venue. Additionally, print-at-home™ tickets may only be printed up to the time of redemption.

Ticket Delivery and Will Call

If you have selected delivery through the mail, please allow at least fourteen days after placing your order for your tickets to arrive. For Fan Club Events, you will receive your tickets no later than 2 days prior to the show. For express delivery orders, please allow at least two business days for your orders to arrive. If you have not received your tickets within forty-eight hours of the event, please contact us at 1-800-514-3849. Etix will only ship tickets via Fedex or USPS to the billing address of the card holder. Occasionally, tickets may be available through will call for some events. Will call tickets are generally available one hour prior to the start time of the event. You will need to present the credit card used to purchase the tickets and a picture identification to pick up your tickets.

Note that some venues, teams and performers release tickets with a delivery delay. Delayed ticket delivery is used to prevent tickets from being accessed and printed until it can be confirmed that purchasers adhered to stated limits and did not employ unfair practices to make their purchase. Ticket delivery details are provided within your purchase confirmation email, or may be obtained by contacting Etix Customer Support.

If the amount you pay for a ticket is incorrect (regardless of whether there was an error in the price posted on the Site), you are able to order a ticket before its designated on-sale date, or you are able to order a ticket that is not supposed to be available for sale, Etix shall have the right to cancel that order or ticket and refund to you the full amount that you paid, including fees.

Rejection and Ejection

Event staff reserves the right to refuse admission to, or eject, any person whose conduct the management deems to be disorderly or otherwise fails to comply with event rules. Breach of terms or rules will terminate your license to attend the event and will not result in a refund.

Permissions

You agree that the event for which you purchase tickets is a public event and that your appearance or actions inside and outside the venue where the event occurs are public. You further agree to have no expectation of privacy regarding your conduct or actions at the event. You grant permission to Etix and the event management to utilize your name, image, likeness, appearance, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication, or reproduction made of, or at, the event for any purpose, without further authorization from or compensation to, you or anyone acting on your behalf.

Subject to Search

Upon your entry into an event, you and your belongings may be subject to search. You hereby consent to such searches and waive any claims that may arise from such searches. If you refuse to undergo such searches, you may be denied entry to the event without refund or other compensation. Some venues may prohibit certain items from being brought onto the premises, including but not limited to, alcohol, drugs, cameras, recording devices, laser pointers, and containers.

Privacy Policy

DeadwoodLive understands that your right to privacy is very important. This privacy policy applies to our Site and the apps where it appears. It describes how we treat personal and private information which we collect. This policy should be read in conjunction with our Terms and, where applicable, our purchase policy.

EU citizens please view our privacy policy located  here

Collected Information

Etix may collect information from and about you, including but not limited to…

  • Your name, street address, or other contact information

  • Your credit card number, billing zip code, and other payment and billing information

  • Information you post on our website or a third-party social media site

  • Information about events you like, products you buy, or other demographic information

  • Information about the browser you’re using to access our Site, which site you came from or where you went after, location information or your type of mobile device, etc

How We Collect Information

Etix may collect information…

  • Directly from you if you register, post on our Site, ask us a question, etc

  • By using browser cookies, web beacons, and other browser tracking tools

  • From third parties if you use an integrated social media feature on our website or app

How We Use Information

Etix may use the information we collect…

  • To respond to your questions or requests

  • To improve our products and services

  • To look at site trends and customer interests

  • For security purposes

  • For marketing purposes

    • You may opt-out of having your online behavior tracked for advertising purposes. To learn more, click here.

  • For transactional communications

  • For the purpose of fraud detection and prevention, and share the personal information with a third-party service provider for such purpose.

  • As otherwise permitted by law

Sharing Information

Etix may share the information we collect…

  • With third parties who perform services on our behalf

  • With our business partners

  • If we believe we must in order to comply with the law

  • With a successor to all or part of our business

Security

At Etix, e-commerce is a way of life. We understand the importance of online security and utilize the latest advances in technology to ensure your transaction is secure. We address security through “defense in depth”, where we employ a collection of complementary and interlocking methods to keep your information secure and protected. Furthermore, Etix maintains compliance with current security standards, including PCI-compliance. While the Internet is never 100% secure, Etix works constantly to stay on the forefront of online security through multiple levels of encryption and regular external vulnerability scans. For your own protection, use caution when using the Internet and remember: never share your Etix account information.

EU-U.S. Privacy Shield Compliance

Etix complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. We have certified to the U.S. Department of Commerce that we adhere to the Privacy Shield Framework Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov.

In compliance with the Privacy Shield Principles Etix commits to resolve complaints about our collection or use of your personal information. European Union and Swiss individuals with inquiries or complaints regarding our Privacy Shield policies should first contact Etix at:

Etix, Inc.
909 Aviation Parkway, Suite 900
Morrisville, NC 27560
Attn: Legal
legal@etix.com

We may use the Personal Information we receive from the EEA and Switzerland for the purposes set forth in our Privacy Policy or as you may otherwise be notified. We take reasonable steps to ensure that the Personal Information we process is relevant and reliable for its intended use, accurate, complete, and current to the extent necessary for the purposes for which we use the Personal Information. We will not process Personal Information in a way that is incompatible with the purposes for which it has been collected or subsequently authorized by you. We will adhere to the Principles for as long as we retain the Personal Information collected under the Frameworks. When we process Personal Information on behalf of our enterprise customers, we process and retain Personal Information as necessary to provide our services to our customers, or as required or permitted under applicable law.

You may choose to gain access to, request updates or corrections to, or deletion of, your Personal Information by submitting a request via our Customer Support Form. You can also unsubscribe from our marketing communications by following the instructions or unsubscribe mechanism in the e-mail message or by contacting Etix customer support via our Customer Support Form. If we intend to use your Personal Information for a purpose that is materially different from the purposes listed in this policy or our Privacy Policy, or if we intend to disclose it to a third party acting as a controller not previously identified, we will offer you the opportunity to opt-out of such uses and/or disclosures where it involves non-sensitive information or opt-in where sensitive information is involved.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://www.jamsadr.com/eu-us-privacy-shield.

In certain cases, we may remain liable under the Privacy Shield Principles if we transfer your personally identifiable information to third-party processors of that data who then process that data in a manner inconsistent with the Privacy Shield Principles. We will not, however, retain such liability if we can prove that we are not responsible for the act or omission in question that is inconsistent with the Privacy Shield Principles.

Our use of your personally identifiable information may be subject to investigation and enforcement under the U.S. Federal Trade Commission or another U.S. statutory body, and/or you may be able to invoke binding arbitration to assert your rights.

California Consumer Privacy Rights

If you are a California resident, you have certain privacy rights under the California Consumer Privacy Act ("CCPA Rights"). This section describes those rights and how you can exercise those rights with Etix.

CCPA Rights Requests

  • Right to Know and Right to Delete. You can request what personal information we have collected, used and disclosed in the preceding 12 months. You can also request that we delete your personal information. We may not delete all of your personal information if one of the following exceptions applies:

    • Transactional: to complete a transaction for which your personal information was collected, provide a service requested by you, or perform a contract we have with you;

    • Security: to detect data security incidents;

    • Error Correction: to debug or repair any errors;

    • Legal: to protect against fraud or illegal activity or to comply with applicable law or a legal obligation, or exercise rights under the law, such as the right to free speech; or

    • Internal Use: to use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information (i.e. to improve our service).

Please note that if we delete your personal information, some of our services will very limited or not work the same. For example, you will no longer have access to view locate, view or reprint tickets. Our Customer Services and partner venues will also no longer be able to locate or view your historical account information, order history or ticket information. In some cases it is possible that this may hinder your ability to have your tickets validated and enter an event.

To submit a request to know or a request to delete, please contact support@etix.com. In order to verify your identity, you may need provide us with some basic information about yourself so that we can verify your provided matches what we have in our system. Upon receipt of your request, we will also ask you to verify your email address. We will maintain a record of your request to know or request to delete.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA Rights and we will not deny you goods or services, charge you a different price, or provide you with a lesser quality of goods or services if you exercise any of your CCPA Rights.

Nevada Consumer Privacy Rights

Nevada Revised Statutes Chapter 603A provides consumers the right to request companies not to sell their personal information - even if the company is not currently selling such information. Etix does not sell your personal information with other companies. Nevada residents who wish to exercise their sale opt-out rights under this law may submit a request to support@etix.com.

Questions

If you have any questions about our privacy policy, please contact us at support@etix.com or 1-800-514-3849.